Refund policy

Refund Policy

Because all ZW products are made to order, we do not accept returns or exchanges for reasons such as incorrect sizing or change of mind. Please refer to our size guide before placing your order.

Defective or Damaged Items If your item arrives defective, damaged, or incorrectly printed, we will offer a full replacement or refund at no cost to you. Please contact us within 14 days of receiving your order at zwvaultofficial@gmail.com with your order number and a clear photo of the issue. We reserve the right to request additional information before processing a replacement or refund.

Wrong Address If an order is returned due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipping.

Lost Orders If your order is confirmed lost by the carrier, we will send a replacement or issue a full refund.

Cancellations Orders can be cancelled within 24 hours of purchase. After this window, production will have begun and cancellations cannot be accepted.

EU & UK Consumer Rights Customers in the EU and UK have statutory rights under applicable consumer protection laws. If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, provided the item is unused, unworn, with tags, and in its original packaging. Nothing in this policy affects those statutory rights.

Contact For any questions, contact us at zwvaultofficial@gmail.com